Charging Guide

Charging Guide

Dundee City Council has adopted two kinds of chargers available for public use - chargers manufactured by Swarco/eVolt (using the ChargePlace Scotland back office) and by Urban Fox (using the MONTA back office). The two sections below provide a guide on using both kinds.

ChargePlace Scotland chargers

What do I need?

You’ll be able to use a Swarco/eVolt charge point with the use of a ChargePlace Scotland card which looks like this:

Before you can order a ChargePlace Scotland card (also called an RFID card), you will need to create an account. Please register via this link - https://account.chargeplacescotland.org/register. The registration form will ask for your personal details, bank details and details of the used vehicle. On the form, there is a ticky box asking 'Purchase an RFID card?', which you should check to order a swipe card. Please be mindful that it costs £12 to order a card with ChargePlace Scotland. The card will be delivered within 10-14 working days of putting in an order. In case you accidentally forget to check the box, you can also submit your request here: https://chargeplacescotland.org/request-card/.

Most charge points in Scotland will activate with a Charge Place Scotland card.

Alternatively, you can use the mobile app. To access, please follow one of the below links:

For Apple devices: https://apps.apple.com/gb/app/chargeplace-scotland/id1572473574
For Android devices: https://play.google.com/store/apps/details?id=org.chargeplacescotland.chargeplacescotlandapp&gl=GB

or webpay at https://webpay.chargeplacescotland.org/.

You can also access rapid and ultra-rapid chargers as a guest with a credit or debit card, as all of these units have a built-in contactless payment feature.

How to locate a charger?

Drive up to an available charge point – find one on our map here.

-or-

Check out zap-map.com, chargeplacescotland.org or the CPS mobile app, which will show you all available chargers.

AC Charging

How to charge?

AC chargers have sockets on both sides of the charger which will allow you to plug your car in using your own charging cable.

Park your car appropriately and ensure that all windows and doors are closed before connecting the cable to your vehicle. The charge point will have a socket to plug your car into. To start charging:

If you’re using a ChargePlace Scotland RFID card, hold your card up to the ‘scan’ icon so that the charge unit can authorise your user card.
If you’re using the mobile app, use the charge point ID to locate the unit and follow the on-screen instructions.
If you’re using webpay, use ther charge point ID to locate the unit and follow the on-street instructions.

Select the charging socket on the unit, app or webpay screen. Plug your charging cable into the unit. Charging should start automatically and there will be an indication that your car is charging (e.g. ‘PLUG B CHARGING’ on the unit’s screen and the unit light will change its colour to blue on the side of the selected charging port). Your vehicle may also indicate that it is charging (depending on the type of vehicle you have, this can be shown on the dashboard screen, by lights above the dashboard, etc.)

How to stop charging?

To stop charging:

If you’re using a ChargePlace Scotland RFID card, place it on the reader (the ‘scan’ icon)
If you’re using the mobile app, follow the on-screen instructions.
If you’re using webpay, follow the on-screen instructions.

Wait until the unit indicates that it is ready to disconnect the cable and unplug your cable from the unit first and from the car second. To prevent damage, always tidy cables away.

If the cable becomes stuck, cycle the central locking with your keys to release it. Your vehicle may also have a release button. Other times, it might be helpful to lock and unlock the vehicle.

DC Charging

How to charge?

DC rapid chargers have cables installed into them which will allow you to plug your car in without using your own cable.

Park your car appropriately and ensure that all windows and doors are closed before connecting the cable to your vehicle. To start charging:

If you’re using a ChargePlace Scotland RFID card, hold your card up to the ‘scan’ icon for the charge unit to authorise your user card. The unit will beep or read ‘User Authorised’.
If you’re using the mobile app or webpay, use the charge point ID to locate the unit and follow the on-screen instructions.
If you’re paying with a credit/debit card, press ‘Guest’ and hold your card to the ‘scan’ icon.

Select the connector type for your vehicle – CCS, Chademo, Rapid AC – and connect the cable to your vehicle when prompted by the machine. There will be an indication that your car is charging (e.g. a charging summary will appear on the unit’s screen and the unit light will change colour to blue). Your vehicle may also indicate that it is charging (depending on the type of vehicle you have, this can be shown on the dashboard screen, lights above the dashboard, etc.)

How to stop charging?

To stop charging:

If you’re using a ChargePlace Scotland RFID card, place it on the reader (the ‘scan’ icon)
If you’re using the mobile app or webpay, follow the on-screen instructions.
If you’re using a credit/debit card, place it on the reader (the ‘scan’ icon).

The session will stop automatically or prompt you to press a stop button on the screen. Wait until the unit indicates that it is ready to disconnect the cable. Unplug the cable from your vehicle and replace it into the holster.

If the cable becomes stuck, cycle the central locking with your keys to release it. Your vehicle may also have a release button. Other times, it might be helpful to lock and unlock the vehicle.

An issue with a charge point?

To report a problem with a charge point or if you need further guidance on charging, please take note of the charge point and visit the contact page https://chargeplacescotland.org/contact/ or contact the ChargePlace Scotland helpline at 0141 648 0750.

Urban Fox chargers

What do I need?

You will be able to use the Urban Fox chargers with the Urban Fox app.

You can download the app from the App Store (on Apple devices) here: https://apps.apple.com/us/app/urban-fox/id6468819158
and from Google Play (on Google devices) here: https://play.google.com/store/apps/details?id=com.urbanfox.app

To initiate a charging session, you will need an account or you can use the app as a guest. To create an account, provide a username, password and payment details. Your login and payment details will be stored in the app for future use. Alternatively, if using the app as a guest, you will be asked to provide your email address and payment details. It is important to note that you will not be able to access your charging history if using as a guest.

How to locate a charger?

For ease of use, it is important to enable location permissions while using the app when prompted.

You can easily locate chargers by exploring the map available on the home page of the app. You can also select the location by exploring the nearest chargers (found in the map sheet at the bottom of the home page - simply pull it up to view) or typing the current or destination address in the search bar. Once a charger is selected, you'll have an option to view directions if needed.

How to charge?

Once you've selected the location, a list of available connectors will show on the screen. Select a connector by matching up the name of the charger that you see on the app with the name displayed on the sticker and press the 'Start charge' button to initiate a charging session. The charge point will rise from the ground shortly and you'll be able to connect the cable once it's fully risen.

Your charging session will continue until you unplug the cable from the car or the charge point, you cancel or end the charging session in the app or your car is fully charged or reaches a set charge limit.

How to stop charging?

To stop the charging session, press the 'End session' button in the app.

An issue with a charge point?

To report a problem with an Urban Fox charge point or if you need further guidance on charging, please take note of the charge point ID and visit the contact page https://urbanfox.network/contact or contact the Urban Fox team via email at support@urbanfox.network. You can also report a problem via the app. To access, please pull up the map sheet found at the bottom of the page. Press the 'Report a problem' or 'Call freephone 24/7 Helpdesk' button. Alternatively, call 0808 175 3965.

Any queries, please contact us at:

fleet@dundeecity.gov.uk

Testimonials

“I love my new Nissan Leaf… the forward-thinking city council are at the forefront of the whole electric car revolution”

Lorraine Kelly

“Electric taxis always surprise our customers with how quiet they are. The switch from fuel to electricity has saved us thousands – and it’s clean too!”

There are now a total of 235 electric taxis operating in Dundee which is almost 40% of all taxis operating in the city.

Dundee Taxis

For over a decade, Dundee City Council has been committed to transforming transportation. Today, Dundee is one of the UK's leading EV cities, with 34% of fleet vehicles being electric. This is facilitated by an extensive network of electric vehicle charging hubs and infrastructure covering the city, and more recently, the incorporation of renewable energy solutions into city projects.

Dundee City Council

“The excellent charging infrastructure in Dundee makes running an electric car very easy. I often plug in to one of the chargers in town, pop to the shops and my Nissan Leaf is fully charged by the time I’m done. I can’t wait to use the charging hubs that are planned across the city.”

Elinor, Dundee

“We are now using an electric car since 2012 and will not go back to a petrol car. The drive is smooth, responsive and quiet. With Dundee getting better and better with chargers in several places, what’s not to like? The car has saved us money compared to the Ford Ka we had before, with currently over 90,000 miles, you can’t tell us it’s not used. Looking forward to the new charging hubs in Dundee.”

Erwin, Alyth

“EVs have only 1% of the moving components, so they’re really reliable. There are EVs that have clocked up over 174,000 miles in three years and only needed a ball bearing replaced. Switching to an EV from a 70mpg hybrid and charging it at home has saved me £500 per year on fuel and maintenance alone – double that if I only use Dundee’s free public charge points!”

Euan, Dundee University graduate

“Our two electric vans have completely transformed our business. Not only have they helped reduced our running costs, but they are much better for the environment and work well with the stop start style of driving that we do on our free pick-up and delivery service. The move over to electric vehicles has been extremely easy due to the excellent facilities for charging in the local Dundee area. We are even considering adding a third electric vehicle to our fleet.”

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