Charging Guide

Dundee City Council has partnered with two charge point operators, who provide charging infrastructure for the public:

Swarco / Evolt chargers managed via the Evolt Network backoffice
Urban Fox chargers managed via the MONTA backoffice.

This guide explains how to use chargers from both networks and the available payment options.

Evolt chargers

Evolt offers multiple ways to access and pay for EV charging sessions:

Evolt Network app
RFID card
Web Pay
Contactless options (where applicable)
through Roaming Partners (including AllStar, Octopus Electroverse, Zap-Map and Paua).

Finding a charger

Drive up to an available charge point – find one on our map here.

-or-

Check out zap-map.com, Evolt Live Map or the Evolt mobile app (available for iOS and Google/Android devices), which will show you all available chargers.

AC Charging (up to 22kW)

How to charge:

1. Park your car appropriately and ensure all windows and doors are closed.
2. Plug in using your own cable (AC charging units usually have sockets on both sides, but no cable attached).
3. Authorise the session:

RFID card/Bank card or Roaming Partner card: Tap the card on the contactless reader (scan icon).
App or WebPay: Enter the charge point ID and follow on-screen instructions.

4. Plug the cable into the chosen socket if using a RFID/Bank/Roaming Partner card. If using the app/WebPay, select the socket first, then connect your cable.
5. Charging starts automatically, but there are some indicators to look out for:

The charger screen shows “PLUG A/B CHARGING” and the light turns blue.
Your vehicle may also display charging status on the dashboard or via indicator lights.

How to stop charging:

1. If used an RFID/Bank/Roaming Partner card: Tap the card on the reader.
2. App/WebPay: Follow on-screen instructions.
3. Wait for the unit to confirm it is ready to disconnect, then unplug from the charger first and the car second.
4. Tidy cables to prevent damage.

If the cable is stuck in your vehicle, try the release button or lock/unlock the car.
If stuck in the charger, call Evolt back office: 0808 281 3508.

DC Charging (≥43kW AC or ≥50kW DC)

How to charge:

Park appropriately and ensure all windows and doors are closed.
DC charging devices have built-in cables, so there's no need for your own.
Authorise the session:
- RFID/Roaming Partner card: Tap on the scan icon.
- App/WebPay: Enter charge point ID and follow instructions.
- Credit/debit card: Press “Guest” and tap your card on the reader.
Select connector type (CCS, CHAdeMO, Rapid AC) and connect when prompted.
Press “Start session” if required.
Indicators:
- The charger screen shows charging summary and the light turns blue.
- Vehicle dashboard or lights confirm charging.

How to stop charging:

Use the same method as you started (RFID, contactless, WebPay, app, or card).
Session ends automatically or prompts you to press “Stop”.
Wait for confirmation, then unplug and return cable to holster.
- If stuck in vehicle: try the release button or lock/unlock.
- If still stuck: call 0808 281 3508.

Issues or Support

To report a problem or get help:

Note the charger ID.
Email driversupport.uk@swarco.com or call Evolt 24/7 helpline: 0808 281 3508.

Paying with the Evolt Network app

You can charge as a guest (no account required) or create an account for easier access across the network.

1. Download the Evolt Network app. Visit one of the links below to be redirected to the download page:

2. Find a charger

Search by Charge Point ID (CPID). This will be shown on the unit, e.g. SECXXXXX.
Or use your location by clicking on ‘Search this area’.

3. Start and pay

Select your charge point and socket, click on ‘Start charging’
Enter your card details/use Apple Pay/Google Wallet (formerly known as Google Pay) to begin charging*
End the session in the App
The final cost will be charged shortly after (usually within an hour).

*Note: A pre-authorisation fee applies.

Paying with an Evolt Network RFID card

1. Get your RFID Card

Once registered here, apply for a card here.

2. Start and stop a session

Tap your RFID card on the charger before plugging in
Once your session begins, plug in your cable
To end your session, tap your card again and unplug

3. Track and manage usage

All charging activity is logged in the Evolt Network App
Fleet operators can also choose monthly billing

Your RFID card also works across the ChargePlace Scotland and PoGo Charge networks, giving you seamless access across the UK with one card.

Using WebPay

No account is needed to use WebPay.

Scan the QR code on the Charge Point ID (CPID) sticker or use the link: https://webpay.swarcoeconnect.org/
Input the CPID number and click ‘Proceed’
Select your socket/connector
Proceed to payment - enter your card details/use Apple Pay to begin charging*
End the session through WebPay.

Note: A pre-authorisation fee applies.

Contactless payments

Many of our public chargers (all 50kW+ units and some slower units) support contactless payment.

Simply tap your bank card, Apple Pay, or Google Wallet (formerly known as Google Pay)* on the reader to start and stop charging - no App or account needed.

*Note: A pre-authorisation fee applies

Roaming payment options

You can also pay using third-party eMobility Service Providers (eMSPs):

Thanks to OCPI interoperability, your existing eMSP card or app works on Evolt Network, ChargePlace Scotland, and PoGo Charge units—no extra sign-up needed.

Important: Billing is handled by your eMSP. For payment queries, contact them directly.

Urban Fox Chargers

What do I need?

You can use Urban Fox chargers via the Urban Fox app:

You can create an account (username, password, payment details) or use the app as a guest.

Important: Guest users cannot access charging history.

How to locate a charger?

Enable location permissions for easier navigation.

Explore the map on the app’s home page
Pull up the map sheet at the bottom for nearby chargers
Search by address or destination
View directions once a charger is selected

How to charge?

Select the location in the app
Choose a connector (match the name on the app with the charger sticker)
Press Start charge
The charge point will rise from the ground; connect the cable once fully raised

Charging continues until:

You unplug the cable
You end the session in the app
Your car reaches full charge or a set limit

How to stop charging?

Press End session in the app.

An issue with a charge point?

To report a problem:

Note the charge point ID
Visit Urban Fox Contact Page
Email support@urbanfox.network
Use the app: pull up the map sheet and select Report a problem or Call freephone 24/7 Helpdesk
Call 0808 175 3965

For fleet-related queries, contact: fleet@dundeecity.gov.uk

Any queries, please contact us at:

fleet@dundeecity.gov.uk

Testimonials

“I love my new Nissan Leaf… the forward-thinking city council are at the forefront of the whole electric car revolution”

Lorraine Kelly

“Electric taxis always surprise our customers with how quiet they are. The switch from fuel to electricity has saved us thousands – and it’s clean too!”

There are now a total of 235 electric taxis operating in Dundee which is almost 40% of all taxis operating in the city.

Dundee Taxis

"For over a decade, Dundee City Council has been committed to transforming transportation. Today, Dundee is one of the UK's leading EV cities, with 34% of fleet vehicles being electric. This is facilitated by an extensive network of electric vehicle charging hubs and infrastructure covering the city, and more recently, the incorporation of renewable energy solutions into city projects."

Dundee City Council

“The excellent charging infrastructure in Dundee makes running an electric car very easy. I often plug in to one of the chargers in town, pop to the shops and my Nissan Leaf is fully charged by the time I’m done. I can’t wait to use the charging hubs that are planned across the city.”

Elinor, Dundee

“We are now using an electric car since 2012 and will not go back to a petrol car. The drive is smooth, responsive and quiet. With Dundee getting better and better with chargers in several places, what’s not to like? The car has saved us money compared to the Ford Ka we had before, with currently over 90,000 miles, you can’t tell us it’s not used. Looking forward to the new charging hubs in Dundee.”

Erwin, Alyth

“EVs have only 1% of the moving components, so they’re really reliable. There are EVs that have clocked up over 174,000 miles in three years and only needed a ball bearing replaced. Switching to an EV from a 70mpg hybrid and charging it at home has saved me £500 per year on fuel and maintenance alone.”

Euan, Dundee University graduate

“Our two electric vans have completely transformed our business. Not only have they helped reduced our running costs, but they are much better for the environment and work well with the stop start style of driving that we do on our free pick-up and delivery service. The move over to electric vehicles has been extremely easy due to the excellent facilities for charging in the local Dundee area. We are even considering adding a third electric vehicle to our fleet.”

Laundry On-Line

“Using the EVs with Co Wheels has been a game changer for me. I’m a new driver and it’s been amazing to have access to a range of EVs that I can hire on the spot. It’s also really good knowing that I’m being kind on the environment and that I’m not polluting the air. Using these vehicles has persuaded me to look into purchasing my own EV in the future."

Chloe, Co Wheels user

"We are proud to see our city leading the charge when it comes to electric vehicles. Dundee is one of the most EV-friendly cities in the UK, with a growing network of rapid and accessible charging hubs - you’re never far from a top-up.

From pioneering charging infrastructure to supporting community and council EV adoption, the city is setting a powerful example for others to follow."

Sustainable Dundee Network

“Dundee City Council shows time and time again its commitment to low carbon innovation.

Connected Energy has worked with the Council since 2016 to provide battery energy storage for the City’s charging hubs. The low carbon team at the Council push the boundaries and continuously strives to bring innovative thinking to its charging infrastructure.”

Matthew Lumsden, Connected Energy

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